The Federal Regulations require that your mover have an arbitration program to resolve disputes about property loss and damage, and disputes about whether the mover charges in addition to those collected at delivery must be paid. If you choose arbitration, you need to contact your mover to request an arbitration hearing. The mover must agree to arbitration if your claim is less than or equal to $10,000. The mover may refuse to participate in arbitration if your claim exceeds $10,000. In this event, your only option is to initiate legal action. There is often a fee charged to initiate an arbitration hearing, and it is split between you and the mover. However, the arbitrator has the authority to determine who should pay the cost of the arbitration hearing.